Shipping Policy
Thank you for shopping with Pace It Craft Creations! We are delighted to offer a wide selection of handcrafted products, and we want to ensure you have a smooth and pleasant shopping experience. Below is our shipping policy, which includes important information about standard orders and custom orders.
Processing Time
- Standard Orders: All non-custom orders are processed within 1-3 business days (excluding weekends and holidays).
- Custom Orders: Custom orders take 7-10 business days to create, depending on the complexity, size, and details of the item. Once your custom order is completed, it will be shipped out promptly.
- After processing, you will receive a confirmation email with tracking information once your order has been shipped.
Shipping Rates
- Shipping rates are calculated based on the weight, size, and destination of your order.
- Shipping charges will be displayed at checkout before you complete your purchase.
Domestic Shipping
- We offer both standard and expedited shipping options for orders within the United States.
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Estimated delivery times for domestic shipments:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Please note that these are estimated delivery times and can vary due to factors such as weather, holidays, or other shipping delays.
International Shipping
- We ship internationally to select countries.
- International shipping rates will be calculated at checkout.
- Please note: customs fees, taxes, and import duties may be applied by the destination country and are the responsibility of the customer.
- Delivery times for international orders will vary depending on the destination.
Order Tracking
- You will receive an email notification with tracking information once your order has been shipped. You can track your package through the carrier’s website.
Shipping Delays
- We make every effort to ship orders on time, but please note that delays may occasionally occur due to weather, shipping carrier delays, or unforeseen circumstances.
- If there is a delay with your order, we will notify you as soon as possible and provide you with an updated shipping timeline.
Address Accuracy
- Please double-check your shipping address when placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete address information provided by the customer.
Lost or Damaged Packages
- If your package is lost or damaged in transit, please contact us within 7 days of receiving your order so we can assist you.
- In the case of lost or damaged items, we will work with the shipping carrier to resolve the issue and will either reship the item or issue a refund, depending on the investigation outcome.
Customer Pickup
- If you're a local customer, you may have the option to pick up your order in person. Please contact us for further details about local pickup.
Contact Us
If you have any questions or concerns about your order, shipping, or our policies, feel free to reach out to us at Paceitcraftcreations@gmail.com. We are happy to assist you!
Thank you for choosing Pace It Craft Creations! We truly appreciate your business and look forward to crafting something special for you.